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Frequently Asked Questions

What do I do with bonus dollars?

Bonus funds are accumulated in your personal account and may be used only to make entries on our website. They cannot be withdrawn from the gaming account.

What payment methods do you accept?

The set of payment methods we accept for payment differs from region to region. To check which payment methods are available for you, click on the order confirmation button on the game page, and you will see a list of available payment methods. These are usually bank cards, e-wallets, and bank transfers.

If you are having difficulty paying, please contact customer support or see our step-by-step instructions on paying for lottery entries on our website.

Can I play if I don’t have a bank card?

Check if any e-wallets are available for your region by clicking on the order confirmation button on the game page — you'll see a full list of payment methods available to you. We're sure you'll find a couple of payment options that work.

How do I make a deposit?

Go to the "Add Funds" section, enter the required amount, and click on the "Add Funds" button. Then select the appropriate payment method from the list of proposed ones or enter your bank card details. After that, you will be redirected to the payment method page, where you need to complete the payment.

Can I withdraw the funds that I have previously deposited to my personal account?

Sure! But you can only return unspent money from your account. Lotto Agent does not return money for already purchased tickets, except in the event of a canceled drawing due to the lottery operator's fault.

To refund the unused portion of the deposit, write an application for a refund and send it from the email account you used to register on the site to [email protected].

Where can I find the CVC/CVV code?

CVC/CVV-code is a 3-digit code for authentication of Visa / MasterCard and other bank cards when paying via the Internet. The code is on the back of the card near the cardholder’s signature.

How do I get a refund?

If the draw is canceled due to the operator's fault, the money will automatically be returned to your account on the site. If you want to refund the unspent portion of the deposit, you need to write a request for a refund from the registration email to [email protected]. Money for completed orders and bonus dollars are not refundable.

Can I withdraw funds from the bonus account?

No, bonus funds can only be used to make entries on our website.

What is the currency used for transactions?

We accept payments in any currency, but all financial transactions on our website are made in US dollars. When you pay for an entry on our website, the money is debited from your card in local currency and converted into US dollars at the current rate.

Why did my bank card payment fail?

There may be several reasons why your bank card payment was not processed:

  • Your bank account has insufficient funds.
  • You entered incorrect card details: card number, expiration date, or CVV/CVC code.
  • Temporary maintenance work is carried out on the payment gateway.
  • Your bank declined the payment.

To find out what happened and what you need to do, please contact our customer support.

After I pay, will my card be added to my account?

When you make your first payment, you will be asked to add your bank card to your Lotto Agent account. If you choose to do this, then all subsequent payments will be debited from this card, and you won’t need to re-enter your payment details each time you make an entry. You can remove your card from your account at any time.

Do I have to pay tax on my winnings?

These lotteries are tax-free:

The rest of the lotteries on our website are subject to government tax. Lottery organizers deduct taxes on your winnings before you can collect them. You can find tax rates on the lotteries' official websites presented on the pages of each lottery. You may also need to pay your country's income tax. Please check this fact with your home jurisdiction.

Why are we worthy of your trust?

Thank you for visiting Lotto Agent!

We are sorry, but currently we do not serve customers from United States of America. Please do not use IP address changing services (VPN, anonymizers, etc.) to enter the site, otherwise your account may be blocked without warning.

If you are not a resident of United States of America, please contact customer support at [email protected].

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