Frequently Asked Questions
Please email us about it at support@agentlotto.com! Don't forget to attach a screenshot of the error page (the screenshot should also include an address bar).
Please email us about it at support@agentlotto.com, attaching a screenshot of the page that appears when you try to enter the website (the address bar should be visible).
If you are sure that you have not violated our website’s Terms of Use, then most likely, you have repeatedly entered the wrong password for your account. If this is the case, the security system has automatically limited your access for an hour. To find out the reasons for blocking or reset your password, please contact our customer support.
Don't worry, we are guaranteed to send you draw results and publish them on our website. We do this shortly after they appear on the official sources we use.
When you apply for a withdrawal, our finance department manually reviews your application within 1-7 business days. If the application is canceled (for example, you entered the incorrect payment details), we will send you an email with the refusal reasons. If everything is correct and the withdrawal is approved, you will also receive an email notification. After that, the funds' receipt period depends on your bank or payment system. If you still haven't received any email notifications, then your application is still pending.
Occasionally, payment systems carry out maintenance work, and payment confirmations aren't confirmed for a long time. If the money was debited from your means of payment, please email us at support@agentlotto.com with a brief description of the problem. Be sure to attach a bank statement/payment recipe from your bank or payment method account (to get it, you usually need to click a "Payment details" button or another button with a similar name).
We don't charge any commission on your winnings. However, bear in mind that the payment system you use to withdraw winnings may charge commission for financial services. Besides, some lottery winnings are tax-deductible (please read "Do I have to pay tax on my winnings?"). You should also bear in mind that all winnings are awarded in the national currency of the lottery but are credited to your account in the US dollars at the xe.com rate.
If you have a problem paying for your entry, please contact customer support at support@agentlotto.com or online-chat. To save time, please prepare answers to the following questions:
- What payment method do you use?
- Does the problem arise on our side or on the side of your payment method?
- Is there any error message? If yes, what message do you see?
The problem can be solved much faster if you can provide a screenshot of the page where the payment error occurs!
Check if one of the following reasons applies to your situation:
- You are trying to withdraw an amount that is less than the minimum amount allowed for withdrawal.
- You are trying to withdraw funds from your bonus account.
- You are trying to withdraw funds that were deposited into your account and weren't received as winnings. Unspent portion of the deposit is refunded when you submit an email application to support@agentlotto.com. Please remember to send it from the email address you used to register on our site. Only your lottery winnings can be withdrawn in the "Withdrawals" section.
If none of the suggested points apply, please contact our customer service team.
Welcome bonuses are awarded automatically. To find out why the bonus was not credited, please contact our customer support. One of the possible reasons is that you paid for the first entry using the bonus account. According to our Terms of Use, you can receive a welcome bonus after the first purchase only if it was made with real money.
Please make sure that Clause 21 of our Terms of Use is not violated. If it's not, please contact our customer support service.
All scanned copies of your tickets are stored in the "My Entries" section. If you don’t see the scan when choosing the target draw, then it hasn’t yet been uploaded to your account. Don't worry! The scan will be available to you as soon as possible. Please note that scans are not provided when you participate in a syndicate or choose the "Betting" option.
This may happen if you previously marked one or few of our letters as spam, or your email service blocks letters from unknown sources. Also, in the "Profile" section, check if you have accidentally unsubscribed from any of our notifications. To solve the problem, you can get our letter out of the spam folder, add our email address to your address book, use the search bar in your mailbox, and update notification settings in your account. If this doesn’t help, please contact our customer service.
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