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Frequently Asked Questions

I think the website is not displayed correctly. What should I do?

Please email us about it at! Don't forget to attach a screenshot of the error page (the screenshot should also include an address bar).

The website is blocked. What should I do?

Please email us about it at, attaching a screenshot of the page that appears when you try to enter the website (the address bar should be visible).

My account is blocked. What should I do?

If you are sure that you have not violated our website’s Terms of Use, then most likely, you have repeatedly entered the wrong password for your account. If this is the case, the security system has automatically limited your access for an hour. To find out the reasons for blocking or reset your password, please contact our customer support.

The draw is over, and you still haven't sent me the results!

Don't worry, we are guaranteed to send you draw results and publish them on our website. We do this shortly after they appear on the official sources we use.

I applied for a withdrawal but didn't receive my money. What happened?

When you apply for a withdrawal, our finance department manually reviews your application within 1-7 business days. If the application is canceled (for example, you entered the incorrect payment details), we will send you an email with the refusal reasons. If everything is correct and the withdrawal is approved, you will also receive an email notification. After that, the funds' receipt period depends on your bank or payment system. If you still haven't received any email notifications, then your application is still pending.

I made an entry, but my money is stuck somewhere!

Occasionally, payment systems carry out maintenance work, and payment confirmations aren't confirmed for a long time. If the money was debited from your means of payment, please email us at with a brief description of the problem. Be sure to attach a bank statement/payment recipe from your bank or payment method account (to get it, you usually need to click a "Payment details" button or another button with a similar name).

I didn’t get the full amount of my winnings!

We don't charge any commission on your winnings. However, bear in mind that the payment system you use to withdraw winnings may charge commission for financial services. Besides, some lottery winnings are tax-deductible (please read "Do I have to pay tax on my winnings?"). You should also bear in mind that all winnings are awarded in the national currency of the lottery but are credited to your account in the US dollars at the rate.

I cannot pay for an entry.

If you have a problem paying for your entry, please contact customer support at or online-chat. To save time, please prepare answers to the following questions:

  • What payment method do you use?
  • Does the problem arise on our side or on the side of your payment method?
  • Is there any error message? If yes, what message do you see?

The problem can be solved much faster if you can provide a screenshot of the page where the payment error occurs!

I can't withdraw money from my account! What should I do?

Check if one of the following reasons applies to your situation:

  • You are trying to withdraw an amount that is less than the minimum amount allowed for withdrawal.
  • You are trying to withdraw funds from your bonus account.
  • You are trying to withdraw funds that were deposited into your account and weren't received as winnings. Unspent portion of the deposit is refunded when you submit an email application to Please remember to send it from the email address you used to register on our site. Only your lottery winnings can be withdrawn in the "Withdrawals" section.

If none of the suggested points apply, please contact our customer service team.

Why didn’t I get a bonus after my first purchase?

Welcome bonuses are awarded automatically. To find out why the bonus was not credited, please contact our customer support. One of the possible reasons is that you paid for the first entry using the bonus account. According to our Terms of Use, you can receive a welcome bonus after the first purchase only if it was made with real money.

Why didn't I receive a bonus for inviting a friend?

Please make sure that Clause 21 of our Terms of Use is not violated. If it's not, please contact our customer support service.

I can't see the scanned copy of my ticket.

All scanned copies of your tickets are stored in the "My Entries" section. If you don’t see the scan when choosing the target draw, then it hasn’t yet been uploaded to your account. Don't worry! The scan will be available to you as soon as possible. Please note that scans are not provided when you participate in a syndicate or choose the "Betting" option.

I don't receive email notifications!

This may happen if you previously marked one or few of our letters as spam, or your email service blocks letters from unknown sources. Also, in the "Profile" section, check if you have accidentally unsubscribed from any of our notifications. To solve the problem, you can get our letter out of the spam folder, add our email address to your address book, use the search bar in your mailbox, and update notification settings in your account. If this doesn’t help, please contact our customer service.

How do I disable or enable pop-ups (push notifications)?

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