Frequently Asked Questions

I think the website is not displayed correctly. What do I do?

If you feel that the website is not displayed correctly in your browser, try a different browser to go to www.agentlotto.com. We recommend Google Chrome.

What do I do if I do not receive my winnings?

It usually takes a few business days to transfer the winnings. If it has been over 3 business days since you received a confirmation of your withdrawal request, please contact our Customer Support Service.

I did not get the full amount of my winnings!

Please bear in mind that the payment system you use to receive the winnings may charge commission for the transaction. For more information on this please visit the "Payment methods" section.

You should also bear in mind that winnings more than a certain amount of some lotteries except for UK Lotto, EuroJackpot, Lotto 6/49, Lotto 6 aus 49, Mega Sena and Powerball Australia are subject to federal taxes of the lotteries’ home countries. Please see tax rates on the "Results" page of each lottery. The winning amount is paid to the winner after taxes are deducted.

I cannot withdraw money from my account!

This may be due to several reasons:

• You are trying to withdraw an amount that is less than the minimum withdrawal amount;
• You are trying to withdraw funds from your bonus account;
• You are trying to withdraw funds that were deposited to your account and not received as winnings. Unused portion of deposit is refunded privately after the user contacts the Customer Support Service.

Why did I not get the Welcome Bonus (Buy 1 Get 1 Free)?

All bonuses are credited automatically. If you feel that a bonus has not been credited to you, please contact our Customer Support Service.

I cannot find the scan of a ticket I bought!

All scanned copies of your tickets are in the "My entries" section of the Personal Account. Our managers post the scanned copies of lottery tickets within a specific time of the ticket purchase. The time may be between several hours and 1-2 days. If for any reason you do not see the scan of your ticket after that time, please contact our Customer Support Service.

I have not received bonus money for inviting a friend!

For inviting a friend you will get 5 bonus dollars that you can spend on purchasing lottery tickets on our website. Bonus dollars are credited automatically immediately after your friend makes a purchase of any lottery ticket on our official website. If you feel that a bonus has not been credited to you, please contact our Customer Support Service.