Problem situations

I did not get the full amount of my winnings!

Please bear in mind that the payment system you use to receive the winnings may charge commission for the transaction. For more information on this please visit the "Payment methods" section.

You should also bear in mind that winnings more than a certain amount of some lotteries except for EuroJackpot, Oz Lotto, Saturday Lotto, Monday and Wednesday Lotto, and Powerball Australia are subject to federal taxes of the lotteries’ home countries. Please see tax rates on the "Results" page of each lottery. The winning amount is paid to the winner after taxes are deducted.