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Frequently Asked Questions

What is a prize category?

The Jackpot is not the only lottery prize. Depending on the number of matched numbers, you may receive some smaller awards. All lotteries on our website have a different number of prize categories. Their amounts can be fixed. That is, their value won't change from drawing to drawing. Others' amounts depend on the prize pool, the number of winners, and other factors. On each lottery page, we have detailed all prize divisions.

How many balls should I match to receive money?

In addition to the Jackpot, each lottery has a few minor prize categories. It is enough to match 1–3 balls to win a minimum prize, depending on the lottery. The more balls you match, the higher the secondary prize is paid.

When are the results published?

After each lottery draw, we publish its results in the relevant section. This usually happens within a few hours after they are available on the official website. All the participants receive email notifications with the actual results.

Please notice: usually, the results of the German lottery Lotto 6 aus 49 are published on the official website with a delay of several days. We notify you about the lottery results as soon as they become available.

How do I check if I've won?

To find out whether you won, simply go to your account on the Lotto Agent website and choose the required entry in the "My Entries" section. If the entry is winning, you will see the amount of winnings on that page. You will also receive an email notification. All winnings are processed automatically within a few hours after they are published on the official website.

Do you have email notifications about winning results?

Yes, when we get the results of each draw, our system automatically processes all results and sends email notices to all who participated in the draw. You can manage the mailing settings of such notices in the "Profile" section.

How are winnings accrued?

The amount of your winnings corresponding to the amount approved by the lottery operators after deducting all taxes and fees is always deposited to your account on Lotto Agent. It is seen in the upper right corner of the website.

How do I withdraw money from my account on Lotto Agent?

To withdraw winnings from your account, go to the "Withdrawals" section and fill out a short form: specify the desired withdrawal method, payment details, and the amount of money you wish to withdraw. To withdraw another type of funds from your account, for example, an unspent deposit, you need to contact customer support by mail or online chat. Please note that the money is withdrawn to the same payment method you paid for the winning entry! The minimum amount available for withdrawal is $ 15.

How soon will my winnings be withdrawn?

All withdrawal requests are manually reviewed by the finance department. We will most likely withdraw your money within 1-7 business days. We will try to do this as soon as possible. After reviewing the application, you will receive a notification about this by email.

Can I leave the winnings and continue playing?

Sure! Your winnings are credited to your account, so you can continue playing using that money.

Is there a commission charged for winnings?

No. We do not charge and will never charge a commission for our users' winnings. Also, you may probably need to pay a commission of the payment system and cover other expenses not related to the work of our company.

What will happen if I win the Jackpot?

If you win a Jackpot or other objectively large prize, our agents will immediately contact you and agree on further actions. The payout depends on whether you bought a real lottery ticket or bet on lottery results.

In the former case, we need to hand over a lottery ticket to you to claim the prize in person. In the latter case, you will need to provide a package of documents to the insurance company you will interact with.

We can provide travel assistance and reasonable travel and accommodation costs to the country of the lottery and provide legal and financial advice in exchange for the winner's participation in our marketing campaigns.

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